Financial Hardship

Council is committed to helping customers, ratepayers and businesses throughout the shire who are facing financial hardship.

The Financial Hardship Policy provides the following assistance to individuals to pay rates on their principal place of residence or those liable to pay rates and charges on farm, commercial and industrial properties. 

  • Payment Plans - a schedule of payments that is negotiated with council to establish an agreed amount and a payment frequency.
  • Waiver of interest - based on adherence to an agreed Payment Plan.

  • Deferral of all financial responsibilities until 30 September 2020 if a ratepayer is unable to enter into an immediate payment plan.

How to Apply

If you need help paying your rates please follow these steps to apply. 

1. Read the Financial Hardship Policy

2. Contact the Rates Team on 5871 9222 to discuss your options

3. Download and complete the Financial Hardship Application Form

To print and fill in: Financial Hardship Application Form(PDF, 223KB)


To complete online and print: Financial Hardship Application Form(PDF, 395KB)