Financial Hardship

Council is committed to helping customers, ratepayers and businesses throughout the shire who are facing financial hardship.

Based on the circumstances of the ratepayer or debtor, the following hardship assistance options may be considered:

  • Payment Plans

    Flexible payment arrangement tailored to the debtor or ratepayer’s circumstances up to a term of 24 months.

    Only three payment plans will be offered to ratepayers or debtors, on the same debt, where they consistently default on their arrangement obligations without proper cause.

  • Waiver of interest
     Waiver of existing interest and/or postponement of all future interest while an active payment plan is in place.

  • Deferral 
    Temporary deferral of rates and/or charges without penalty interest. Deferrals can be offered up to 12 months.

How to Apply

If you need help paying your rates please follow these steps to apply. 

1. Read the Revenue Collection & Financial Hardship Policy

2. Contact the Rates Team on 5871 9222 to discuss your options.

3. Download and complete the Financial Hardship Application Form

To print and fill in: Financial Hardship Application Form(PDF, 207KB)

OR 

To complete online and print: Financial Hardship Application Form(PDF, 207KB)

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