Council is transitioning to a new phone system. While this occurs, please be advised there will be temporarily disruptions to our call centre, including staff direct lines. Disruptions can be expected from 11am Tuesday 4 October for approximately one hour. If you have any queries during this time, please email us.Thank you for your understanding.
What can I report?
Dissatisfaction with quality of an action taken, decision made, or service provided by council or its contractor or delay or failure in providing a service, taking action, or making a decision by council or its contractor in which you have been directly affected.
How do I make a report?
Complaints can be made to council or directly to the Ombudsman if you are unable to resolve your issue with Council.
Moira Shire Council
PO Box 578
Cobram VIC 3643
In person: 44 Station Street, Cobram
By telephone: (03) 5871 9222
570 Bourke Street
Melbourne VIC 3000
By telephone: 9613 6222 or toll free (regional areas only) on 1800 806 314
Visit the Ombudsman website.
Complaint Handling Policy