Our policies


Council Policy provides guidance as to our intent on the many functions, activities or services we provide. All policies are regularly reviewed for relevancy to the corporate direction of council.  Current policies adopted by council are listed below.

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The purpose of the Achievers Award Assistance Program Policy is provide an assistance program to recognise the dedication and efforts of our citizens who, through their ability or initiative, have been selected to participate in a leadership, sporting or cultural event or activity.

This policy should be read in conjunction with the Achievers Award Assistance Program Funding Guidelines.

This policy clarifies the circumstances in which Moira Shire Council will use paid advertising through various media platforms to promote, inform and educate the public about its services and programs, while ensuring expenditure on advertising is appropriate, sustainable, and in the best interests of the public.

The policy is intended to support the directions provided by, and must be read in conjunction with, Council’s Community Engagement Policy and any legislation that may require the CEO to place a public notice or give notice through print media.

The purpose of the Child Safe Policy is to comply with State Government mandated Child Safe Standards to protect children from harm, abuse and neglect, to comply with the Child Safety and Wellbeing Standards Act 2005 and to outline our commitment to child safety by creating and maintaining a child safe environment and a child safe workplace.

This policy will reinforce councils commitment to provide opportunities for the community to influence the decisions, policies and plans of Council by actively participating in engagement programs and processes, lending us their experiences and expertise.

It will formalise our community engagement practices and provide the tools to conduct effective and consistent engagement with the community to better inform future planning of services, setting budgets and developing policies and strategies.

The Complaint Handling Policy aims to ensure that customers can raise their complaints with Council easily and with confidence that Council will listen to their concerns, be responsive and handle their complaints fairly and objectively. It also prescribes the process for dealing with complaints including an independent review process.

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