Complaint Handling Policy

Council delivers a large and diverse range of services and strives to ensure its decision-makingprocesses result in fair and reasonable outcomes for the community. We understand that insome circumstances, our services or actions may not meet the expectation of all communitymembers.

Complaints provide important insights about Council services and are a valuable opportunity to identify areas that may need improvement.

This policy is established to meet Council's obligations under section 107 of the Local Government Act 2020, which requires councils to have a Complaints Policy that specifies how complaints are to be handled.

This policy establishes a framework to ensure all community members, including children and young people, can feel confident to raise complaints with Council easily with an understanding that Council will listen, be respectful and responsive and handle their complaints fairly and objectively.