For ongoing support and information, go to the Cobram Service Centre, 44 Station Street, 9am - 4.30pm or call (03) 5871 9222.
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The Complaint Handling Policy aims to ensure that customers can raise their complaints with Council easily and with confidence that Council will listen to their concerns, be responsive and handle their complaints fairly and objectively. It also prescribes the process for dealing with complaints including an independent review process.