Our Cobram and Yarrawonga Service Centres along with our Resource Recovery Centres will be closed on ANZAC Day Thursday 25 April 2024.For urgent assistance during our office closure, please call (03) 5871 9222 for our after-hours phone service.
The Complaint Handling Policy aims to ensure that customers can raise their complaints with Council easily and with confidence that Council will listen to their concerns, be responsive and handle their complaints fairly and objectively. It also prescribes the process for dealing with complaints including an independent review process.