Moira Community Satisfaction Survey to begin this month

Published on 08 February 2019

Customer Survey pic.jpg

The annual Local Government Community Satisfaction Survey has now commenced with Moira Shire residents invited to share their views on Council’s performance.

The survey is commissioned by the Victorian Government on behalf of Victorian councils including Moira Shire.

Mayor Libro Mustica urged community members to participate in the telephone survey program that will capture the views of 500 Moira Shire residents and ratepayers. “Over a three week period, your household may receive a call from an independent market research agency, National Field Services who have been commissioned to undertake the survey,” Cr Mustica said.

“It is important to note these phone calls may come on the weekend or after hours in order to capture the views of our diverse community.

“Also, if you would like to participate but you were called at a time when you were unavailable, you can request to be phoned back at a time that suits you. “The survey provides a snapshot of views on our performance across a range of measures. “It helps us identify ways to improve our service delivery and plan for the future.

“We appreciate your anticipated participation to assist us with your valuable feedback.” The Survey is delivered by an independent research agency to ensure individual responses remain confidential and only the overall results are shared with Council.

“The survey results will be published on our website and reported through the Know Your Council website,” Cr Mustica said.

For more information visit our website www.moira.vic.gov.au