Service Planning Framework Policy

The purpose of this policy is to establish a ‘Service Planning Framework’ which supports Council, and each service to:

• Develop a clear understanding and agreement on the purpose, scope and desired outcomes of each service, consistent with Council’s Strategic Objectives and long-term financial sustainability targets.
• Ensure services comply with Government legislation, regulations and frameworks, and are delivered consistent with Council policies.
• Assist in understanding the true cost, resources and benefits as well as the impact on long-term sustainability of delivering the agreed services to the community.
• Develop an evidence-based approach to assess the level of community need and agreed standards for the service being delivered and consider if changes are needed to current service provision levels or if additional/different services are required.
• Clarify ‘Council’s role’ (refer Council Role Continuum below) in the service and determine if Council is the most appropriate and cost-effective service provider. Identify if the community has access to other services or programs which could better meet their needs.
• Consider, and as required seek, community/service users' feedback about the adequacy and satisfaction levels in responding to agreed needs and expectations.
• Assess and monitor the effectiveness, efficiency and quality of the service delivery model.
• Identify service resource requirements for the longer term and consider what impact, if any, this will have on Council’s long-term financial sustainability, including asset management.
• Consider, and if necessary, take steps to manage risks and community impacts associated with delivering (or not delivering) the service.
• Ensure services have appropriate measures in place to maintain key business activities, resources and services throughout a disruptive incident and minimise any adverse effects to the community or Council.
• Ensure that services are being delivered in a responsible, prudent and cost-effective manner, providing value for ratepayer money, consistent with Best Value Principles(Local Government Act 1989)