Make a Complaint

Use this form to make a formal complaint about a Council service, action, decision, policy, or contractor engaged by Council.

If you want to report an issue or request a service (such as a damaged road or missed bin collection), please use our eServices portal or Snap Send Solve.

Your Details

Name

Email Address

Phone Number

If yes, please provide further details in your complaint

Your Complaint

What is your complaint about? * (required)

Select the option that best describes the nature of your dissatisfaction.

Which Council service or area does this relate to? * (required)

Date of issue or incidentDate of issue or incident

If known, provide the date the issue occurred or when you first became aware of it.

Open the calendar popup.

Description of your complaint * (required)

Please describe what happened and why you are dissatisfied. Include relevant dates, times and details.

What outcome are you seeking? * (required)

Tell us what you would like Council to do to resolve your complaint.

Supporting Documents

Attach supporting documents

Accessibility and Communication Needs

If yes, please describe your communication needs

For example: interpreter services, hearing loop, large print, NRS user.

Collection Notice
Council is collecting personal information on this form for the purpose of processing your complaint. The information collected will be used to assess, investigate and respond to your complaint, and for directly related purposes such as monitoring complaint trends and improving our services. If you do not provide the information requested, we may not be able to process your complaint or contact you with an outcome.

Information collected may be disclosed to relevant Council staff and authorised officers involved in handling your complaint, or if required or authorised by law. Where possible, complaints are handled confidentially and information is shared only on a need-to-know basis.

You can find out more about how we use and protect your information by viewing our Privacy Policy available on our website. If you require access to the information you have provided, please contact Council.