Frequently asked questions


What Notices can I receive via the eNotices portal?

Once registered you will be able to receive your Annual Valuation and Rate Notices and Payment Reminder Notices.

I registered but I didn't receive my validation email?

Please check your junk folder in your email account. If you need further assistance please call (03) 5871 9222.

Could my notice automatically go to my junk/spam folder?

Yes it could, so please check your junk folder in your email account and mark the sender as safe to receive further notices to your inbox.

If I own more than one property, do I need to register each property individually?

Yes, you will need to register each property you own separately.

Can Rates Notices be emailed to more than one property owner?

Yes, once you have registered to receive your Rates Notice via email, you can add additional email addresses for joint property owners to also receive these notices. Select the Emails tab and add your additional eNotices email addresses.

What do I do if I change my email address?

Log on to the eNotices Portal using your existing login details and update your email address under your Profile.

Can I cancel my subscription to the email service?

Yes, you can do this via the eNotices Portal. Update your Delivery Method to 'Post' and we will start sending your notices to the last advised mailing address for the property.

If I have registered to receive more than one notice, how many emails will I receive?

You will receive an email for each registered property – one property, one email, one attachment.

What do I do if I have received someone else’s Rates Notice in error?

Any email received from or on behalf of Moira Shire Council may contain information that is confidential and subject to legal privilege. If you receive a Moira Shire Council email in error, please forward the email including the attachment to then delete the email from your email account. 

If I have changed my postal address, do I need to let Council know?

Yes, Council will only email your Rate Notices and Payment Reminder Notices, all other correspondence from Council will be posted. If the email is undeliverable, we will send a copy to the current postal address we have on file.

Can I change my delivery method back to Post?

You can do this via the eNotices Portal. Click on your Profile and the select the Accounts Tab. Under 'Delivery Method', use the drop down options and select ‘email’ or ‘post’.
Note - when you select ‘Post’, Council will deliver the next issued Rates Notice or Payment Reminder Notice to the current postal address on file. Please contact council if you need to check your postal address on file.

What happens if I sell my property? 
We will update our records so that you don't receive any more Rates notices for that property.

What happens if I buy a new property?
You can register to receive your new notices via the eNotices Portal. Please contact council and we can set up the registration for you or you.